Resources/faq

Pet-Owner Checklist and Frequently Asked Questions

The Ultimate Pet-Owner Check-list

 

Time and date of departure and arrival

An itinerary is helpful, so your pet sitter knows the best times to visit, as well how much food to leave for your pets on the last visit and till your return.


Neighbours

Let your neighbours, friends and family know that you have a home-sitter entering your home on a regular basis to avoid unnecessary misunderstandings.


Hide-Outs

Write out your pet’s favorite hiding places. This help the sitter find your pet if he or she does not appear when the sitter arrives.

 

List of unfriendly dogs or people along walk route

Accidents happen, but maybe they can be better avoided by having the dog sitter stick to walking on a particular side of the street.


Security Systems

If you have an alarm system, make arrangements with the security company for a code and password specifically for your home-sitter to use. Keys for windows & locks should be left with your home sitter.


Contact Information

Please leave various contact information so your home-sitter can stay in touch while you’re away, be it through whatsapp, email or telegram.


Emergency Contact

Nominate a contact person for your home while you’re away, be it your family members, friend, agent or neighbour, in case of emergencies.


Spare Keys

Leave a set of spare keys with your nominated contact person for emergencies. Alternatively, find a good hiding spot to store an extra key just in case.


Animal Documentation

  • Your pet’s records should be put together in a folder for your home-sitter’s easy access. These records could include:

Immunisations, tattoo, microchip, any lost pet register phone numbers, license, medical history and current medications.

  • Notify your veterinarian in writing that a pet sitter will be caring for your pet and authorize the vet to extend medical care during your absence if it becomes necessary.


Supplies

Set out everything your pet needs in one visible and accessible area. These include:

  • Food, treats, utensils, food and water bowls, can opener, paper towels, garbage bags, plastic bags for pee-balls and faeces.
  • Medications, Flea & tick control, heartworm preventives
  • Leash, Toys
  • Exercise equipment
  • Identification tags, tattoo or microchip
  • Bedding
  • Cleaning and grooming equipment (medicated shampoo, towels, litter and scoop, broom and dustpan or vacuum cleaner).
  • Waste collection equipment (bags, gloves, litter, disinfectant)
  • Watering can for plants

Out of Bounds

You may like to write a list of any areas or rooms in your house or on your property that you don’t want your pet or home-sitter to use. Better still, close and lock the doors of the rooms that are out of bounds.

 

Parking

Describe what parking is allowed on or near your property, including costs and restrictions. You may be able to arrange for a visitors parking permit for your home-sitter to use.


Rules and regulations

If your home is an apartment or a rental property, you may want to leave a copy of the by-laws or lease for your home-sitter to refer to.


Visitors

Leave a list of days and times anyone comes to the home, such as a housecleaner, gardener, or pool cleaner. An unexpected guest can cause quite the fright for a housesitter.


Home Deliveries

You may want to suspend or cancel any regular home deliveries you may have.


Indoor plant maintenance

Leave any supplies for your indoor plants to your home sitter. Attach written instructions as to how much and how frequent to water individual plants.


Vehicle

You may want to have your vehicle maintained in your absence. This could include asking your home sitter to start your car occasionally.


Perishable foodstuffs

Empty your refrigerator of any perishable foodstuffs.


Storing valuables 
breakables

Do lock away your valuables and breakables in a secure area such as a room, locked cupboard or attic space.


Gas &
 electric

Leave instructions for the safe use of your electricity and gas services. Show your home sitter where the circuit-breaker & relevant meters are as well as the fuse boxes and cut-off switches.


Air-conditioning

Leave detailed instructions on how to program the air-conditioning/dehumidifier systems.


Water &
 drains

Leave instructions on the location of your water mains tap in case of any water leakages.


Housekeeping

  • Do not expect your sitter to pick up any pet messes that accumulated before their contract period.
  • If you are leaving anything specifically for your pet sitter, such as a batch of cookies or a tip, leave him or her a note. Sitters will not take anything from a house unless he or she is specifically invited to!

Frequently Asked Questions

 

Why should a pet-owner use a pet-sitter?

Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are then also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. This also eliminates the trauma of being transported, and minimizes their exposure to illnesses & parasites of other animals.

What is the meet & greet?

The meet & greet is a visit that allows the client to get to know our service and their assigned Pet-Sitter prior to the start of their service. During this visit their pet care provider will introduce themselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. We do NOT provide service until this meeting has taken place. This is a complimentary service, and we do not charge any fees for our sitter’s time. 

How do you accept payment?

Cash, Bank transfer or PayNow funds transfer must be made to Bernie or POSB Savings Account 083-51646-1 or Mobile +65 98197001 respectively. Payment is due prior to the start of service at time of booking. Please do NOT pay sitter directly for services. Tips however can be given to sitters at the first visit.

How about last-minute requests?

We’re more than happy to schedule pet care for last-minute (less than 24h notice regular, 72h Holiday period) needs for an additional one time charge of $20, however we cannot guarantee that a sitter is going to be available on short notice.

What services do you offer?

HomesittingSg provides in-home pet care. This means our sitters travel to your homes to care for your pets. We provide service for: travel, long work hours; a late meeting, recovering from surgery; working from home but not enough time to walk the dog, don’t trust the kids to care for the animals etc. Whatever the reason, we’ll be there! Our client’s are mostly cat and dog owners, but we’ll also visit rabbits, guinea pigs, gerbils, hamsters, terrapins, etc.

Our clients can customize how many visits they would like their Pet-Sitter to visit with their pets. We’ll also bring in the mail, newspapers, and clear junk mail left in the mail or doorway to give the home a lived-in look.

So, you don’t board animals or bring them into your homes?

No. We believe in in-home care, which is why we have chosen not to have a boarding facility. However, we do have pet care providers who can remain at the client’s home. This is our overnight/house sitting service, which is very popular.

So, after a client has completed their registration meeting can they schedule service anytime?

Absolutely! All clients can whatsapp, email or call to request service. Please make sure to get a confirmation and an invoice.

What is the cancellation policy?

Due to the exclusive nature of overnight bookings, our pet-sitters must decline all requests for overnight stays that coincide with the dates you have booked. Therefore, we collect an upfront payment as confirmation booking, and a 50% cancellation fee.

 

How does a client go about getting started?

Contact HomesittingSg at whatsapp +65 9819 7001 or email info@homesitting.com.sg

Complete our questionnaire and we will revert with a meet & greet session after finding a suitable pet-sitter.

Can your clients schedule directly through their sitter?

For the safety of our client’s pets all visits MUST be scheduled through the HomesittingSg office. If a client schedules through their sitter and the sitter forgets to inform the office, that takes us out of the loop and therefore unable to follow-up with the sitter to make sure that the pet has been seen. HomesittingSg will not be held liable for visits scheduled without the offices knowledge.

Are there extra costs for services rendered on a holiday?

We consider the following to be our major annual holidays: Christmas Eve Day, Christmas, New Years Eve, New Years Day, Chinese New Year’s Eve, and Chinese New Year’s Day. There is a $10 per visit surcharge, and 20% surcharge for overnights.

What happens if a client’s primary sitter is not available for a pet-sitting request?

We will source for an alternate sitter, and arrange for a meet & greet session with the alternate sitter before the start of the pet-sit.

Do you care for pets that have aggression issues?

If the pet has aggressively bit someone in the past then no, we cannot provide service. That is too much of a liability issue. If the pet is skittish and maybe just growls/hisses around those he doesn’t know, then we will be happy to work with the client to see if a pet care plan can be designed that works. Our sitter will interview the client and present with the pet to determine if this is possible. If additional visits are necessary to socialize the pet with our pet care provider, then the client needs to be present at all visits and pay the normal service fee until socialized. If at any time our pet sitter or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.

Do you administer medication?

We can assist to administer medication for your pets, and provided that the pets do not turn aggressive towards the sitter when administering medication, or disappear when it is time to do so.

What happens if a pet becomes ill and the client is out of town or unable to leave work?

If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him or have him transported to the veterinarian’s office for examination and treatment. Alternatively we may call for a mobile vet to administer to the pet should transportation be an issue. In the event we cannot reach the client, we will make the decision if the veterinarian should see your pet. You will be billed for all charges, including any extra time and mileage we spend for these services.

How are you different from other pet-sitting business?
We have put our heart and soul into creating an extraordinary pet care service that truly provides pet owners with guilt-free tailor-made service that their pets and their homes are being well-cared for in their absence. Each sitter will care for their own pets, that is, you will have the same pet-sitter at each contract, unless there are unforeseen circumstances. We believe the bonding with the pets only grow over time with the same sitter each and every visit.
Will you provide “gate-keeping” services even if someone doesn’t have a pet?

We have many clients who contract HomesittingSg to visit their homes while they travel to do all of these things. This gives them peace of mind that their home is safe while they are out of town. So, no, you do not have to have a pet to use our service.

Looking For A Pet-Sitter?

Our team consists of matured professionals who are home and pet loving. Being  trustworthy and responsible pet/home-sitters, they have been referenced and background checked, ready to assist home-owners in their pet & home sitting needs.

Get in Touch By Phone Or email

Need someone to care for your pet while you are away or busy? Connect with us and let our professional and reliable team support you in caring for your pet.

Phone

+65 98197001